I Never “Expected” This…

The last couple of times I've written about a specific company, lo and behold, within a couple of days something happens that allows me to expand on my original entry. Such is the case with my...

Posted by jkeenan on 03/26

Aligning Against Expectations

One question we often ask clients is: how often do you expect customers to buy from you or visit you? What's the average expectation, and what do you expect for high/medium/low users. Not many have...

Posted by jkeenan on 03/19

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